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Lady Layre Return Policy
We want you to love what you find at Lady Layre! However, we understand that sometimes issues come up. Please read below for our return guidelines:

🛠 Defective or Broken Items
If your item breaks due to a defect in how it was made or assembled, please contact Lady Layre within 14 days of purchase by phone at (314) 496-6849 or email at sheeran@ladylayre.com.

If the item was made by one of our vendors, Lady Layre will reach out to the vendor directly to determine the best course of action — whether that’s a return, exchange, or repair. We’ll do our best to keep you updated and make things right.

📅 Time Frame
Returns or concerns must be brought to our attention within 14 days of purchase. After this window, we may not be able to offer a resolution.

🔄 Resolution Options
Depending on the situation, a refund, exchange, or store credit may be offered.
Please note: All refunds or exchanges are subject to approval. Vendors reserve the right to decline a refund, exchange, or repair at their discretion.

🚫 Non-Returnable Items
Due to the nature of certain products, the following items are final sale and not eligible for return unless they are defective:

  • Custom-made or commissioned items

  • Bath and body products

  • Essential oils

  • Spell kits or ritual-use items

  • Consumables (teas, herbs, etc.)

📸 Condition & Proof of Purchase
Returned items must be in their original condition. A receipt or proof of purchase is required for any return, exchange, or repair request.

2023 - 2025 created with lot of frustration by Don't Touch Me Industries

dba Lady Layre

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